Support
Something not working, or a question about your data? Write to support@tripvalise.eu. We usually answer within two working days.
When you write
- Send it from the email address you sign in with, so we can find your account.
- Say what you did, what you expected, and what happened, and whether it was on a phone, a computer, or in ChatGPT.
- Never send your password. We will never ask for it.
Quick answers
I forgot my password
Reset it by email. The link works for 30 minutes and signs you out everywhere, including assistants you connected.
My confirmation code did not arrive
Check your spam folder, then ask for a new code on the confirmation page. A code works for 10 minutes.
How do I connect or disconnect ChatGPT?
In ChatGPT, add TripValise from its apps, sign in to TripValise when asked, and choose Allow. To disconnect, remove TripValise in ChatGPT’s settings; changing your TripValise password also disconnects it.
ChatGPT cannot add my PDF
PDFs never pass through ChatGPT. It lists your PDFs by name and links the stop where you add them in TripValise.
How do I delete my account?
Write to support@tripvalise.eu from the address you sign in with. We delete the account and all its trips and files within 30 days; see the privacy policy.